Refund Policy
Last updated: November 13, 2026
You can preview every conversion before you pay, so you know what you are buying. If something still goes wrong with a paid download, we will make it right.
1. When you can get a refund
You can request a full refund within 14 days of your purchase if:
- the DXF file is damaged or will not open in standard CAD or cutting software;
- the downloaded file is clearly different from the preview you saw before paying;
- you were charged more than once for the same file, or charged without receiving a download.
2. When refunds are not given
Because DXF files are digital content delivered immediately, we generally do not refund a file that works and matches its preview, for example if you changed your mind or the original image was not suitable for tracing. Please check the free preview first.
This does not affect any rights you have under the consumer laws of your country.
3. How to request a refund
Email vectorforge2026@gmail.com with the email address you used to pay, the date of purchase and a short description of the problem. You can also contact Paddle, our payment provider, using the link in your purchase receipt.
If we can fix the problem, for example by converting your file again, we may offer that first. Approved refunds are returned by Paddle to your original payment method, usually within 5–10 business days.
4. Payment provider
All payments for VectorForge are processed by Paddle.com, our Merchant of Record. Paddle handles refunds and payment questions in line with this policy.